What is LiveIT?
What is LiveIT?
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LiveIT is our solution to our clients most critical software training and resource needs. Think
of it as a personalized helpdesk with features that provide instant answers. We developed LiveIT
with these principals in mind:
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| Time Sensitive |
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Today's employees want answers now; not a week, day or even an hour from now. Our
product is built on the idea that you choose the time, place and manner in which you receive your
support and training.
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| Freedom |
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Whether you are at the office, away on business, or working from home you have instant access to
LiveIT and your support team whenever you need it.
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| Archiving |
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One of the biggest complaints about traditional support is that the information is quickly
forgotten, resulting in more calls that waste valuable time. With LiveIT, you have 24 hour
access to your own personal help resource with archives of your conversations with your support
team, FAQs, and other valuable information at your fingertips.
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What Are Some of the Features?
What Are Some of the Features?
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| Remote Viewing |
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Logon to our expert's computer and have them walk you through your software issues. Watch them
on your screen as they provide step by step instructions on how to get the most efficient and
effective solutions.
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| Chatting |
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Start a chat and get instant feedback from one of our representatives. Many answers are just a
few minutes away and taking advantage of our chat feature is the best way to getting there.
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| File Sharing |
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Share your files with our representatives and have them assist you in creating or modifying your
data. Your files are stored in a secure setting to be used as often as needed for practical or
referential use.
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What Will LiveIT Support?
What Will LiveIT Support?
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LiveIT will provide support in many software related issues. Specifically our clients can expect
to receive support and training in:
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WORD |
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EXCEL |
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ACCESS |
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POWERPOINT |
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OUTLOOK |
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PROJECT |
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WINDOWS |
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QUICKBOOKS |
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WEBSITE MAINTENANCE |
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AND MORE! |
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Are There Any Other Benefits?
Are There Any Other Benefits?
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Having access to immediate software questions isn’t the only benefit. Consider the extra perks
of our program:
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| Bundle Your IT Needs Under One Umbrella |
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With your LiveIT subscription, you receive support, training, and development services for the
same low hourly rate. Imagine paying $60/hour for all of your development and website costs!
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| Reporting |
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Reports are provided to illustrate the needs of your organization based on the historical sessions
of your staff. Future training and resources can be provided by reviewing this information by
your company administrator.
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| Personalized Training |
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With our remote features we can provide training without ever leaving your desk (or home).
Just schedule a time to meet with one of our trainers at the time of your choice. You choose
the specific topic(s) to get the best use of your time.
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| 10 Minute No Cost Answers |
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Because we don’t want you to feel like the clock is ticking every time we “meet” on the net,
we do not bank any of your minutes against your subscription when we provide answers that are
less than 10 minutes in length.
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How Do I Get Started?
How Do I Get Started?
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Companies or individuals sign up by calling us at ZAP Solutions (608-209-2399). We simply set you
up in our system and you are ready to start accessing LiveIT. All you do is logon to your
personalized support site and start using the features.
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